Privacy Policy

About Cookies & Privacy policy

This privacy policy governs the privacy of its users who choose to use it. The policy explains where user privacy is concerned and outlines the obligations of the users, the website, and website owners. In addition, this policy also details the way this website processes, stores and protects user data, and how it is protected.

​Please note that by visiting www.soulbalancepilates.co.uk you are accepting and consenting to the practices described in this Privacy Policy and those of our website provider SquareSpace. You can view their Privacy Policy here. If you do not agree to the terms of this Privacy Policy, please discontinue using this site immediately. If you have any questions or concerns please email aleks@soulbalancepilates.co.uk. 

Who is Soul Balance Pilates

Soul Balance Pilates has been founded by Aleksandra Ellis and is a small Pilates business offering local classes and studio 1:1s to its customers.

Topics

  • What information do we collect about you?

  • How will we use the information about you?

  • Health questionnaires

  • Online Application Forms

  • Acuity Scheduling

  • Access to your information and correction (Subject Access Request)

  • Removal or correction of data

  • Cookies

  • Other websites

  • Third Parties

  • Your rights as a data subject

  • What information you can request

  • Security of information

  • Changes to our privacy policy

  • How to contact us

What information do we collect about you?

Soul Balance Pilates takes our clients’ security and privacy very seriously. We do not share any information with third parties, nor do we collect or retain any information other than that necessary for us to provide our services to you.

Classes & 1:1s

For our classes and 1:1s, we collect the following types of information about you: Your name, address, contact telephone number and email address. We collect this data in order to communicate with our clients to send class and 1:1 confirmations and reminders, class pass purchases and renewals, refunds and cancellations. We also require that new clients complete a Health Questionnaire prior to their first class (see below).

We collect website usage information by means of cookies. For more information, consult the Cookies section below.

How will we use the information about you?

Classes and 1:1s

In order to enable us to provide our services to you, it is necessary for us to use the personal information you provide us with. This information is only viewed by class and 1:1 administrators. We store the information securely and destroy it securely if it is no longer required by Soul Balance Pilates. We will remove this information from our system 7 years after your last visit to Soul Balance Pilates.

Soul Balance Pilates does not share any information with unrelated third parties nor do we collect or retain any information other than as required for the provision of our services.

Health Questionnaires

In order to safeguard the health of our clients, we ask clients to complete a Health Questionnaire when using the website to book their first class or 1:1 with Soul Balance Pilates. The information gathered on this form is strictly confidential and is solely to inform our teachers of any medical conditions. This information enables our teachers to provide safe alternative options during classes and 1:1s, and, where necessary, advise clients from undertaking the class/1:1 that they wish to sign up for. Health Questionnaires are filled out using Google Forms and will be sent to all new clients. A link to this Google form will also be added to every confirmation email sent after booking a class or 1:1 and clients are asked to amend or update the form when necessary. Forms are collected via Google Forms.

Acuity Scheduling

Soul Balance Pilates uses third party software provided by Acuity Scheduling to manage all class and workshop bookings. In order to book classes and 1:1s via the website, clients must register with the Soul Balance Pilates Acuity Scheduling system through the website when booking a class (www.soulbalancepilates.co.uk/bookaclass). Once registered, clients can modify their personal information or delete their account.

Acuity Scheduling is affiliated to Squarespace, and stores all data in servers and backup servers located in the United States. Acuity Scheduling has Privacy Shield certification which complies with GDPR regulations relating to transferring data outside of the EU. Click here for a detailed explanation of how the Privacy Shield requirements align with the new GDPR guidelines. You can also consult Squarespace’s Terms of Service page here.

Access to your information and correction (subject access request)

Under GDPR, individuals have a right to request what data we hold about them (known as Subject Access Request). It is our obligation to provide this information within 30 days. If you would like a copy of some or all of you information, please email aleks@soulbalancepilates.co.uk or write to us at:

Data Protection Officer
Soul Balance Pilates
12 Halfrey Road
Chichester
West Sussex
PO188BU

Removing or correcting data

We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. For this, please contact aleks@soulbalancepilates.co.uk or write to us at the address supplied above.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. The purpose of this information is to track visitor usage of the website and to compile statistical reports on website activity. For further information, visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies. The websites above instruct you how to remove cookies from your browser. However, if you remove them, some of our website features may not function as a result.

The cookies used on our website do not collect uniquely identifying information. Moreover, they may help with user website experience. Google’s Remarketing feature uses Cookies to serve relevant messages based on someone’s past visits to our website. For information about how you can opt out of Google’s use of cookies, please visit Network Advertising Initiative Opt Out Page.

Your rights as a data subject

At any point while Soul Balance Pilates is in possession of (or processing) your personal data, all data subjects have the right to:

  1. Access – you have the right to request a copy of the information that we hold about you;

  2. Rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete;

  3. Be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records;

  4. Restriction of processing – where certain conditions apply you have a right to restrict the processing;

  5. Portability – you have the right to have the data we hold about you transferred to another organisation;

  6. Object – you have the right to object to certain types of processing such as direct marketing; and

  7. Object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Soul Balance Pilates refuses your request under rights of access, we will provide you with a reason why. Should this occur, you have the right to legally challenge this decision. At your request, Soul Balance Pilates can confirm what information it holds about you and we process it.

You can request the following information:

Identity and the contact details of the person or organisation (Soul Balance Pilates) that has determined how and why to process your data;

  1. Contact details of the data protection officer, where applicable;

  2. The purpose of the processing as well as the legal basis for processing;

  3. If the processing is based on the legitimate interests of Soul Balance Pilates and information about these interests;

  4. The categories of personal data collected, stored and processed;

  5. Recipient(s) or categories of recipients that the data is/will be disclosed to;

  6. How long the data will be stored;

  7. Details of your rights to correct, erasure, restrict or object to such processing;

  8. Information about your right to withdraw consent at any time;

  9. How to lodge a complaint with the supervisory authority (ICO);

  10. Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. As well as this, whether you are obliged to provide the personal data and the possible consequences of failing to provide such data;

  11. The source of personal data if it wasn’t collected directly from you; and

  12. Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved. In addition to this, the significance and expected consequences of such processing.

Security of information:

Personal information collected by Soul Balance Pilates and our website is stored in secure operating environments that are not available to the public. Soul Balance Pilates will protect your personal information no matter where we process or store your data.

Changes to our privacy policy:

We keep our Privacy Policy under regular revision. As such, we reserve the right to change our Privacy Policy at any time. Should this occur, we will post all amendments on our website.

How to contact us:

Please contact us if you have any questions about our Privacy Policy or any information we may hold about you:

By email (aleks@soulbalancepilates.co.uk)

Or write to:

Data Protection Officer
Soul Balance Pilates
12 Halfrey Road
Chichester
West Sussex
PO188BU